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3.2 based on 10 reviews
Most exciting part of the tour was at the start when an altercation between a number of old ladies one of whom had her foot runover by a mobility scooter operated inexpertly by another. The captain and crew managed to prevent the scooter and out of control rider ending up in the Yarra. Otherwise the cruise was tedious with very little to observe. The commentator tried make things as interesting as he could but it was an up hill battle as this is a singularly mundane stretch of river. 50 odd bucks for two of us seemed a high price for an hour of boredom. Nothing to see here!
Disgusting service received this morning by the man at the Berth 2 kiosk and Daniel. Having already done the Docklands cruise we booked Via Groupon the river garden cruise. When I arrived at the kiosk the man was being short tempered with a customer who’s first language wasn’t English, he had a go at a colleague who approached him about the toilets on the boat not working, and then it was my turn. I told him we were there for the river cruise, after a bit of huffing and puffing (assuming because it was a Groupon thing) he gave me the ticket. When we were queuing for the boat I noticed it said “Docklands” on the sign near the boat so my husband took the ticket and went to query it. After a couple of minutes I joined them, only to see my husband, the kiosk man and his colleague Daniel arguing. I heard the man telling my husband that I hadn’t told him we wanted the river cruise, it was my fault, because I’d booked it by Groupon and that I needed them to refund me because the river cruise wasn’t on today. I told him that I definitely had told him we wanted the river cruise, and he told me I hadn’t. His colleague Daniel, who loved using the condescending word “Darl” to address me until I asked to stop, then joined his colleague and starting shouting at me that the cruise wasn’t on, and that I hadn’t told his colleague which cruise I wanted. When I asked why he hadn’t just told us this when we got the ticket he again told me I hadn’t asked for the garden river cruise. Or, that he hadn’t heard me. We booked these tickets last night, after checking the cruise timetable and there was no mention of any cruises not running today. There was no signage up informing people at the kiosk. When we left the kiosk a lady from another family approached us and told us that they’d also had the misfortune of speaking with him, and he’d been unhelpful and rude to them too, and only being a few steps away from the kiosk I heard him calling me a liar to Daniel. This man should not be in a customer service role, he should’ve just told us that the river cruise wasn’t running today instead of giving us a ticket for the Docklands cruise, hoping we wouldn’t notice?? The website should have been amended to say the river cruises weren’t on today and this could have been avoided completely.
We took this cruise wanting to see parts of the city that we would not visit otherwise. The cruise boat we got on does not offer a deck to sit outside and enjoy the view, besides the small area at the rear of the boat where there is a long bench to sit on, but then you have chances to become deaf or asphyxiated from the noise of the motor or the fumes. As for the route not much to see beside river banks, the captain does point out what's behind but most of the time you have do use your imagination. From the map we were supposed to go around Herring Island but we did a u-turn in front of it instead. Team and comments were ok. Good thing we got a discount and it lasted only one hour. I would recommend choosing another type of cruise with this company and checking on what kind of boat its runs.
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